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| Students discuss ways to reduce stress at a call center, improve working conditions, reduce staff turnover, and minimize absences among employees. |
In this case study, students discussed and came up with ways to improve staff morale and reduce absenteeism at a call center of a car rental company. Facing steep competition and rising costs, the company needed to motivate staff and improve productivity. Students read a report enumerating the reasons why staff were unhappy at work. The main reason for rampant absences was minor ailments including migraines and colds. Based on this report, students worked in groups to brainstorm ways to reduce stress and improve the work environment as a whole.
The following proposals were submitted by representatives of each group.
